FAQ

Questions? We've got answers.

ABOUT US

Where are you located?
Los Angeles, California.

Do you have a store i can visit?
We’re primarily an online store for now, but we do participate in pop-ups around LA. We post information about events on our Instagram and/or Facebook, so you can find out where to smell our candles in person. :-)

CANDLES

Who makes the candles?
All candles are hand poured in Los Angeles by Michelle, the founder of Grateful Daily.

What are your candles made of?
We use sustainably grown domestic soy wax, fine fragrance oils, and a cotton wick for a clean, slow burn. We don't use any additives or paraffin.

What’s the burn time for one of your candles?
Burn time depends on many factors, however, under ideal conditions and proper use, our candles will burn up to the following times:

16oz candle: 60 hours
8oz candle: 40 hours
Tea light: 2 hours

How can I make my candle last longer?
To ensure a good, clean burn with your candles, the first burn is the most important. Avoid extinguishing the candle until the wax pool that forms close to the wick almost reaches the outer edge of the candle, typically about 3-4 hours. Then, blow it out and let it set. 

Trim wick before a new burn. Extinguish the flame, let the candle wax cool, then trim the wick to 1/8 of inch before relighting. 

For best results, don't burn candles in windy areas or near drafts, this will make the wax evaporate more quickly and speed up the burn time.

Can I reuse the container?
Absolutely! Warm it in the microwave... remove once cool enough to handle and wipe excess wax and wick base away. Wash your jar with soap and warm water or use a bit of rubbing alcohol and a paper towel to get the container squeaky clean!

I burned my candle but I'm not satisfied. Can I exchange it or get a refund?
We want you to love your goodies! Please contact us with your concerns, and we'll make it right.

IN PERSON EVENTS

Where can I buy in person?
We’d love to meet you! We’re at Melrose Trading Post in Hollywood the second and fourth Sunday of most months from 9am-5pm. Our permanent spot is near the food court and musical guest, space R12. Check our Instagram and/or Facebook for changes or additional events.

Are there workshops where I can learn how to make my own candle, scent satchel, or smudge stick?
Yes! We're currently planning a magical summer workshop. 


Do you have private party workshops? 
Yes, we take reservations for private events. contact michelle (at) gratefuldaily (dot) com to start planning.

SHIPPING

When will my order ship?
Your order will typically ship within 1-2 days of purchase date. If placed on a Friday or over the weekend, orders will be shipped the following business day.

What if something I ordered arrived damaged?
We're sorry about that! Contact us right away & we'll help you out.

WHOLESALE

What if I want to place a large order for weddings or corporate gifts?
We offer special discounts for large orders, e-mail michelle@gratefuldaily.com.